الرئيسية
Return Policy

1. Introduction

We aim to provide our customers with the best online shopping experience. This Return Policy outlines how we handle returns and refunds for orders placed on our website. Please read this policy carefully to ensure your understanding of your rights and responsibilities when purchasing from us.

2. Eligibility for Returns

You are eligible for a return if:

  • The product you received is damaged, defective, or not as described.

  • The product is returned within [Insert time frame, e.g., 14 days] of delivery.

  • The product is in new, unused condition and has not been opened or used, unless defective.

3. Non-Returnable Items

The following items are not eligible for return:

  • Personalized items (e.g., engraved products).

  • Perishable goods (e.g., food, health products).

  • Opened or used items that are not defective.

4. How to Return an Item

To return a product, please follow these steps:

  • Contact our Customer Service: Reach out to us via email or phone within [Insert time frame] of receiving the item.

  • Provide Order Details: Include your order number, product details, and photos of the defective or damaged item, if applicable.

  • Return Authorization: Our customer service will guide you through the return process and provide a return shipping label (if applicable).

5. Return Shipping

  • The customer is responsible for the cost of return shipping unless the item is defective or an error occurs in processing the order.

  • In the case of a return due to damage or defects, we will cover the return shipping costs.

6. Refund Process

  • Refunds will be processed after we receive the returned item and confirm its condition.

  • Refunds will be issued to the original payment method (Cash on Delivery payments will be refunded to a bank account or through another method, as agreed with the customer).

  • Refunds may take 7 days to process depending on your payment method.

7. Exchanges

Currently, we do not offer exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

8. Terms and Conditions

  • All return requests must comply with the timelines outlined in this policy.

  • Returns will not be accepted if the item has been used or is damaged by the customer.

  • We reserve the right to reject returns that do not meet the abovementioned criteria.

9. Contact Us

If you have any questions regarding our return policy, please don’t hesitate to contact our customer service team at:

  • Email: support@attikbloom.com

  • Phone: +212 625191423