Thank you for shopping with ATTIK BLUM. This Shipping & Delivery Policy outlines the terms and conditions under which we deliver products to customers within the Kingdom of Saudi Arabia. Please review this policy carefully before placing an order.
1. Order Processing
1.1 Once your order is successfully placed, we will begin processing it for shipment.
1.2 Orders are typically processed within 1 day, excluding weekends and holidays.
1.3 Orders placed outside of working hours (e.g., on weekends or holidays) will be processed on the next business day.
1.4 We will notify you of any delays or issues related to your order processing through email or SMS.
2. Shipping Methods and Fees
2.1 We offer COD to all locations within the Kingdom of Saudi Arabia.
2.2 Shipping fees will vary based on the size and weight of the products ordered, as well as the delivery location. Shipping charges will be displayed during the checkout process.
2.3 If you are eligible for free shipping, this will be indicated during checkout.
2.4 Please note that additional fees may apply for remote or hard-to-reach locations.
3. Estimated Delivery Times
3.1 Delivery times may vary depending on the shipping method selected and the delivery location.
3.2 Standard delivery usually takes between 1-2 business days, while express delivery may take 1–2 business days.
3.3 Delivery times are estimates and may be affected by unforeseen circumstances, such as weather, holidays, or courier delays.
3.4 You will receive a tracking number to monitor your shipment once it has been dispatched.
4. Delivery Areas
4.1 We deliver to all cities and towns within the Kingdom of Saudi Arabia.
4.2 Certain remote or hard-to-reach areas may incur additional shipping charges or may have restricted delivery services.
4.3 If we are unable to deliver to your address for any reason, we will inform you promptly and arrange for an alternate solution.
5. Shipping Restrictions
5.1 We currently only offer delivery within Saudi Arabia. We do not provide international shipping.
5.2 Some products may have specific shipping restrictions due to size, weight, or other factors, which will be communicated to you at the time of checkout.
6. Tracking Your Order
6.1 After your order has been dispatched, we will provide you with a tracking number to track your shipment through our delivery partner’s website.
6.2 You can also contact our customer service team for real-time updates on your order status.
7. Delivery Confirmation
7.1 Upon delivery, you (or the recipient) will be required to sign for the receipt of goods.
7.2 If you are unavailable at the time of delivery, our delivery partner will typically leave a notice and may attempt to re-deliver or arrange for you to pick up the package at a nearby location.
8. Failed Deliveries
8.1 If the delivery fails due to the following reasons, we may charge additional fees or cancel the order:
Incorrect or incomplete shipping address provided.
No one is available to accept the delivery.
Refused delivery by the recipient.
8.2 If a package is returned to us due to a failed delivery, we will contact you to resolve the situation, and additional shipping charges may apply for re-delivery.
9. Delivery Acceptance
9.1 You are responsible for ensuring that someone is available to receive the goods at the specified delivery address.
9.2 It is your responsibility to inspect the package and its contents upon delivery to ensure the items are in good condition.
9.3 If you receive a damaged or incorrect item, please notify us within 48 hours of receipt for a resolution.
10. Returns and Exchanges
10.1 If you wish to return or exchange an item, please refer to our Return & Exchange Policy.
10.2 Items returned due to a delivery issue or damaged product will be handled in accordance with our returns process, and we will bear the return shipping costs.
11. Force Majeure
11.1 We are not responsible for delays or failures in delivery due to events beyond our control, such as natural disasters, strikes, government regulations, or other unforeseen circumstances.
11.2 In such cases, we will make reasonable efforts to notify you of the delay and arrange for an alternative solution.